Business Development Executive

Job Description:

Our growing Pharma business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Duties and Responsibilities for Business Deveopment Executive:

(Salary -2.5 lakh per annum onwards)

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

Qualifications and skills:

• MBA or Pharma Experience
• Active listening,
• Empathy,
• Problem-solving and communication
• Self-Control
• Taking Responsibility